The Centre for Learning Success provides access to evidence-based integrated learning programs designed to support student achievement. A major component is the mandatory Learning for Success workshops. These weekly workshops start in the first week of classes. You may learn more at ucanwest.ca/learning-success

Our Student Life department coordinates New Student Orientation (NSO) the week before each new term starts. NSO is a mandatory online orientation week that offers guidance to help new students transition as smoothly as possible to Canada and University Canada West. New students will have the opportunity to virtually meet professors, department chairs and current students. NSO also includes optional in-person events where students have the opportunity to learn more about the UCW campuses and the services available. You may learn more at ucanwest.ca/new-student-orientation.

UCW’s student body is rapidly growing and diversifying. Engaging students in informal and social events play an important role in academic life. Not only does it help shape a student’s experience, but it also fosters a sense of community and a culture of understanding and respect. You may learn more at ucanwest.ca/peer-2-peer.

Our students take pride in their leadership and clubs’ development. Students can apply to have their student clubs, groups or organizations officially recognized as part of UCW Student Life by contacting Student Life. Student groups can include cultural groups, hobbies, advocacy, social justice and much more. You may learn more at ucanwest.ca/student-clubs.

The Ombudsperson conducts thorough, confidential, impartial and independent investigations of complaints, seeks fair resolutions and makes recommendations to improve administrative practices for students. The Ombudsperson works to ensure that students are treated fairly in all aspects of university life by responding to student complaints and addressing concerns related to possible breaches of rules of natural justice. The Ombudsperson is independent of University administration and supervisory structures, and conducts investigations through the impartial, prudent and effective review and analysis of the facts as they pertain to administrative processes and the application of the rules of natural justice. You may learn more at ucanwest.ca/ombudsperson.

Empowering students is a key goal of UCW’s Student Advising and Support Services. At times, students may need additional support to address concerns and help maintain a safe learning community at UCW. The Student Rights and Responsibilities Advisors (SRRA) assist students who need help understanding UCW policies and procedures, including navigating appeal and complaint processes. The SRRA also supports UCW’s commitment to a safe, respectful and inclusive learning environment, and follows up with students who impact our community or who have engaged in violations of Policy 9014 – Student Rights and Responsibilities. You may learn more at ucanwest.ca/student-rights-responsibilites.

UCW aspires to create an inclusive learning environment that meets the needs of its diverse student body. UCW’s Accessibility Services Department specializes in providing support, advocacy, and academic accommodations to students with disabilities or health conditions, which may be permanent, persistent, or prolonged. You may learn more at ucanwest.ca/accessibility.

Academic Advisors will work with you in planning your academic development by providing assistance and guidance. They can help with:

• Program and course selections consistent with your academic and career goals
• Advice about rules, regulations and policies
• Course registration, changes, drop requests and withdrawals, and more! You may learn more at ucanwest.ca/academic-advising.

Alumni Engagement Services exists to facilitate a lasting relationship with alumni after they graduate from UCW and as they progress in their careers. Our purpose is to build a strong and supportive network, assisting alumni in their personal and professional development and providing valuable benefits. We communicate with our alumni via newsletters and the Alumni Portal. Joining the Alumni Portal gives alumni the ability to connect with their peers, access to exclusive discounts, a directory of alumni-owned businesses, upcoming events, job opportunities and career and mentorship resources. Our events include workshops and panel talks for lifelong learning, reunions for networking and more! You may learn more at ucanwest.ca/alumni.

Students can connect with a Regulated Canadian Immigration Consultant (RCIC), available through our International Student Advising team. The team provides general advice and consultation for international students in various matters, including study permits and work eligibility, support on intercultural transition and other immigration requirements applicable to post-secondary students. ISA specializes in providing guidance and support to students to remain compliant with Canada’s immigration policy during their studies at UCW. You may learn more at ucanwest.ca/international-student-advising.

As a central resource hub and support centre, the Career Development team at UCW guides students throughout the entire career development cycle. Career Advisors and Specialists, seasoned professionals in career development, assist students in exploring, planning and managing their careers. You may learn more at ucanwest.ca/career-development.